1.

New Accounts:  How do I open an account with Classic Craft Dental Lab?

2.

Warranty:  What is my product Warranty with Classic Craft Dental Lab for crowns, bridges and removable prosthetics?

3.

Required working time:  How many in-lab days are required to make my crowns, bridges and dentures?

4.

Payment Terms:  When is my payment due?

5.

Implants:  Can Classic Craft Dental Lab supply me with all of my implant parts including Encode?


Q New Accounts:  How do I open an account with Classic Craft Dental Lab?

A

Opening a new account with Classic Craft Dental Lab is simple.  Download the prescription and payment agreement. Complete both documents and sign. Then call us so we can help you with your shipping options.

Q

Warranty:  What is my product Warranty with Classic Craft Dental Lab for crowns, bridges and removable prosthetics?

A

Classic Craft Dental Lab will repair or replace these appliances up to 2 years from the delivery date if defective due to manufacturing practices. The prosthesis must be inserted and adjusted by a licensed, practicing Dentist. The patient must also adhere to a semi-annual dental maintenance program. All model work must be returned for a replacement credit to be issued.

Q

Required working time:  How many in-lab days are required to make my crowns, bridges and dentures?

A

Each case requires 10 in-lab working days. This allows us to craft a restoration that you are proud to present to your patient. Also remember that it may take 1 to 2 days for shipping, so please add these to the delivery date.  Some crowns like Lava®, Procera®, Cercon® and Implant cases may take longer and will require 15 in-lab days. Base plates, wax rims and denture repairs usually only take a few days so please call for working times.

Q

Payment Terms:  When is my payment due?

A

All statements must be paid in full by the 15th of the month in which the statement is prepared. A “Payment Agreement” must be completed prior to work authorization. By signing a Classic Craft RX and/or sending cases to Classic Craft Dental Lab, you are agreeing to the payment terms and policies.  Classic Craft is not liable for incidental or consequential damages. Late payments will incur a 2% finance charge.

Q

Implants:  Can Classic Craft Dental Lab supply me with all of my implant parts including Encode?

A

Classic Craft Dental Lab does have a relationship with all major implants manufactures including: BioHorizons, Biomet 3i, Nobel Biocare, Implant Direct, Straumann, and Zimmer.  We are also an Encode services provider.


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